Enhance your restaurant’s guest experience with our comprehensive host/hostess checklists. These tools ensure consistent, professional service from the moment guests arrive until they depart.
Download Option: A printable PDF version of these checklists is available for easy implementation in your restaurant.
Why Use Host/Hostess Checklists?
- Improve guest first impressions
- Streamline seating and reservation management
- Ensure consistent service quality
- Enhance staff efficiency and organization
- Boost overall guest satisfaction
Checklist Categories
Daily Checklists
Cover essential tasks for opening, during service, and closing to maintain smooth daily operations.
Hourly Checklists
Ensure ongoing cleanliness, updated wait times, and consistent communication throughout the shift.
Guest Interaction Checklists
Provide guidance for greeting, seating, and thanking each guest to create a welcoming atmosphere.
Reservation Management Checklists
Streamline the process of handling reservations, special requests, and table management.
Weekly and Monthly Checklists
Focus on deeper cleaning, staff training, and performance review to continuously improve service quality.
Key Areas Covered
- Guest Greeting and Seating
- Reservation Management
- Waiting Area Maintenance
- Communication with Kitchen and Servers
- Handling Special Requests and Complaints
- Opening and Closing Procedures
Guest Interaction Guidelines
Our checklists include best practices for guest interactions, ensuring your hosts and hostesses provide top-notch service:
- Maintain a welcoming attitude
- Use guest names when possible
- Be knowledgeable about menu and policies
- Handle complaints professionally
- Anticipate and accommodate guest needs
Elevate your restaurant’s front-of-house operations with MaintainIQ’s digital host/hostess checklists. Ensure consistency, improve efficiency, and create memorable guest experiences.