Work order management
Work order management software that gets repairs done
When the ice machine stops or a sink starts leaking, your team reports it from their phone in a few taps. MaintainIQ's work order management software gives every repair an owner, a priority and a due date, and shows you what is still open at every location.
- Unlimited users per location
- iPhone, iPad, Android and web
- English and Spanish
Operators at these brands use MaintainIQ
Report
Anyone on shift can report a problem in seconds
No more sticky notes on the office door or repairs that live in someone's text messages. Staff open the app, choose the location, describe what is wrong, add a photo and send it. The work order is on the manager's screen right away.
- Link the work order to the equipment it is about
- Set a priority level and a due date
- Works on the phones and tablets your team already uses
Assign
Every repair has an owner, and you can see they accepted it
Assign a work order to the right person at that location, or to an outside vendor. Your team member accepts it in the app, and the history records who reported it, who took it on and when it was closed. Nobody has to ask "did anyone call about the freezer?" again.
- Statuses that everyone understands, needs attention, in progress and closed
- A dated history of who did what
- Outside vendors can be assigned work, with no login of their own
- Roles per location, so the right people see the right work
Track
Open repairs at every location, on one screen
Owners, area managers and maintenance leads see all work orders across all locations, or one location at a time. Filter by status, sort by due date or by last update, and export the list to Excel when you need it for a meeting or a budget.
- One dashboard for work orders, daily tasks, food safety checks and preventive maintenance
- Daily summary emails, so you know what needs attention before you get in the car
Prevent
Stop fixing the same thing twice
Because every work order is tied to a piece of equipment, you can open the ice machine and see every repair it has had. Put it on a preventive maintenance schedule, keep the warranty date and your preferred vendor on the same record, and check the warranty before you pay for a service call.
- Every work order on a piece of equipment, in one place
- Custom alerts for repeat work orders
- Warranty expiry dates with a countdown
- Create a work order straight from a preventive maintenance task
How it works
How a repair moves through MaintainIQ
- 1
Reported
A team member reports the problem from their phone or the kitchen tablet, with the location, equipment and a short description.
- 2
Assigned and accepted
The manager sets a priority and due date and assigns it. The person assigned accepts it in the app.
- 3
In progress
Everyone can see the repair is being handled, so nobody reports it three more times.
- 4
Closed, with a history
When it is fixed, the work order is closed, with a photo as proof if you want one. The date, the people involved and the equipment history are saved.
Why switch
Paper, texts and spreadsheets compared with MaintainIQ
| Item | Paper, group texts and spreadsheets | MaintainIQ |
|---|---|---|
| Reporting a repair | Someone has to find the manager or remember to send a text | Reported from any phone in a few taps |
| Knowing who owns it | Unclear until someone asks | Assigned to a person who accepts it |
| Seeing what is open at every location | Calls and visits | One screen for all locations |
| Repair history for a piece of equipment | Scattered or lost | Every work order on the equipment record |
| Checking the warranty before a service call | Digging through files | Warranty date on the equipment record |
Straight answer
What MaintainIQ does not do
MaintainIQ does not dispatch technicians automatically, manage a parts inventory or predict when equipment will fail. It keeps every repair reported, owned and visible, which is where most operators lose time and money. If you need a full enterprise maintenance system with parts and purchasing, we will tell you in the demo.
Free templates
Free maintenance checklists to start with
Restaurant Equipment Checklist PDF, Free Download
Get our FREE restaurant equipment checklist PDF. Streamline maintenance, prevent breakdowns & ensure safety with daily, weekly, & monthly tasks. Download now!
Commercial Kitchen Maintenance Checklists
Commercial kitchen maintenance checklists for daily, weekly, monthly, quarterly and annual tasks that keep your equipment running and your food safe.
Free Ice Machine Maintenance & Cleaning Checklist PDF
Free ice machine maintenance and cleaning checklist PDF with daily bin and chute checks, weekly and monthly upkeep, and the six-month deep clean and sanitize.
What is work order management software?
It is a tool for reporting, assigning and tracking repairs. Instead of repairs living in texts, emails and memory, each one becomes a work order with a location, a piece of equipment, an owner, a priority, a due date and a status, so nothing is forgotten and you can see what is still open.
Can my staff submit work orders from their phones?
Yes. MaintainIQ has apps for iPhone, iPad, Android phones and Android tablets, plus a web app. Many kitchens also keep a shared tablet on the wall.
Can I assign a work order to an outside vendor?
Yes. A work order can go to an outside vendor, like your refrigeration tech or plumber, as well as to someone on your team. Vendors do not log in to MaintainIQ, so the work order, its photos and its dated history stay in your account, on the record of the equipment it is about.
Does it work for a single location?
Yes. MaintainIQ is priced per location with unlimited users, so a single restaurant or store gets the same features as a group with dozens of locations. See pricing.
Can I see work orders for all my locations at once?
Yes. The Home dashboard shows work orders, daily tasks, food safety checks and preventive maintenance for every location, and you can filter to one location or one group of locations.
Can I export work orders?
Yes. Work order lists can be exported to Excel.
Is MaintainIQ available in Spanish?
Yes. Each person can use the app in English or Spanish.
Ready when you are
See your repairs in one place
In a 15-minute demo we will show you how work orders, assignments and repair history would work for your locations.
- iPhone, iPad, Android and web
- English and Spanish
- Unlimited users per location
Prefer to talk? Call (888) 534-0261. US-based support.