Effective Date: Jan 1, 2020
- What personally identifiable information is collected from you through the use of our Service, how it is used and with whom it may be shared.
- The security procedures in place to protect against the potential misuse of your information.
- What choices are available to you regarding the use of your data.
- How you can correct any inaccuracies in the information.
By providing your phone number, you agree to receive text messages from MaintainIQ. Message and data rates may apply. Message frequency varies.
- Types of Information We Collect
We collect the following types of information when you use our Service:
- Email addresses
- Telephone numbers
- User IDs and passwords
- Physical addresses
- Internet Protocol (IP) addresses
- Business, employer and employee information, including names, email addresses, business addresses, telephone numbers, company name or business affiliation, service areas, and job titles
- Service vendor information, including company name, names of point of contacts, phone numbers, and service areas provided
- Personal information that you choose to share within our system
- Identifiers of devices used to access our Services
- Service usage
When you access our Service from a mobile device, we may collect unique identification numbers associated with your device or our mobile application (including, a UDID, Unique ID for Advertisers (“IDFA”), Google Ad ID, or Windows Advertising ID), device type, mobile carrier, model and manufacturer, operating system brand and model, phone number, and, depending on your mobile device settings information on your usage of our Service.
Our Service may integrate with social sharing features and other related tools which let you share actions you take on our Service with other apps, sites, or media, and vice versa. Your use of such features enables the sharing of information with your business associates, friends or the public, depending on the settings you establish with the social sharing service. Similarly, when you interact with us through a third-party service, we may receive information from such third party service, including your profile information, picture, user ID associated with your account, and any other information you permit the third party service to share with third parties. The data we receive from these third-party sites is dependent upon that third party’s privacy policies and your privacy settings on that third-party site. You should always review and, adjust your privacy settings on third-party websites and services before linking or connecting them to our Service, if necessary.
If you participate in marketing initiatives or our online surveys or any of our, including contests, events or promotions, we collect information on the event you participated in. If you participate in our service provider feedback form or provide reviews or provide user generated content or submissions, we collect information on the review you provided.
We may receive personal information about you from third parties and combine it with information we collect through our Service.
- Controller of Information
We are the controller of your personal information collected from accessing and using our Service. We only have access to and collect information that you voluntarily give us through the use of our Service, through email or other direct contact from you.
- Information We Collect
Content You Create. We collect and store content that you create, post, submit, input, upload, transmit, or store while using our Service. Such content may include business related or any personal or other sensitive information submitted while using our Service, such as receipts, contracts and or invoices from third-party service vendors, regulatory compliance materials, such as health inspection reports or scorecards, and photographs. This information may be necessary for the performance of our contractual obligations.
Surveys & Contests. From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.
Analytics. In order to continue to improve and provide high quality, value-added service, we record and collect certain information and store it in log files when you interact with our Service. This information may include device addresses or ID numbers or Internet protocol (IP) addresses, as well as browser type, Internet service provider, URLs, operating system, date and time stamp, information that you search for, your locale, your mobile carrier, and system configuration information.
Other Submissions. We collect other data that you may submit to our Service or to us directly, such as when you communicate with us via email or request customer support.
- How We Collect Information
- With Whom We Share Your Information
We may share your personal information with third party vendors and other service providers that perform services on our behalf, as needed to carry out their work for us, which may include processing of payments, handling of data processing, data verification, data storage, surveys, research, internal marketing, delivery of promotional, marketing and transaction materials, and maintenance and security. These third parties include: Google, Inc., Facebook, Inc., Stripe, Amazon, Inc., MongoDB, Inc., and Twilio, Inc. Any such service providers and advisors will be given limited access to personal information as is reasonably necessary for delivering its service and will, if they are acting on our behalf and exclusively under our instructions, be bound by appropriate data processing agreements.
We may disclosed your information to third parties in connection with a Maintain IQ-related transaction, such as a merger, sale of MIQ assets or shares, reorganization, financing, change of control or acquisition of all or a portion of our business by another company or third party, or in the event of a bankruptcy or related or similar proceedings.
If you post comments on our public forum, we share information, such as your personal profile and the content you post, with the general public. You may choose to hide our profile picture.
Maintain IQ, and our third-party partners, Google, Inc., Facebook, Inc., Stripe, Amazon, Inc., MongoDB, Inc., and Twilio, Inc. automatically collect certain types of usage information when you visit our Service, read our emails, or otherwise engage with us. We typically collect this information through a variety of tracking technologies, including cookies, embedded scripts, location-identifying technologies, file information, web beacons, and similar technology (collectively, “tracking technologies”).
We may collect and store information locally on your device using mechanisms such as browser storage and application data caches. We may collect analytics data or use third-party analytics tools to help us measure traffic and usage trends of our Service and to understand more about the demographics of our users.
- Security, Safeguards and Storage
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way via third-party service vendors. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
We will store personal information for as long as necessary to fulfil the purposes for which we collect the personal information, in accordance with our legal obligations and legitimate business interests
- Your Rights and Choices
Maintain IQ wants you to understand your rights and choices regarding how we may use your personal information. These rights and choices may include the following:
Profile Data. You may update your profile information, such as your user name and email address by logging into your online account.
Notifications. You may update your notification preferences by logging into your online account.
Access to your Device Information. You may control the app’s access to your device information through your “Settings” app on your device. For instance, you can withdraw permission for the app to access your photo stream and camera.
Communications Preferences. You can stop receiving promotional email communications from us by clicking on the “unsubscribe link” provided in the bottom of such communications. We make every effort to promptly process all unsubscribe requests.
- Links to Other Services and Websites
- California Privacy Rights
- Children’s Privacy
- Notification of Changes
- How to Contact Us