MaintainIQ FAQ

MaintainIQ is an app for daily checklists, food safety and maintenance. Teams use it for opening and closing checklists, temperature logs, audits, recipes, work orders and preventive maintenance, on phones, tablets and the web. Owners and managers see every location on one dashboard, whether they run one location or many.

MaintainIQ is for restaurants, grocery and convenience stores, hotels and resorts, theme and trampoline parks and senior living communities. Owners, general managers, area managers and maintenance leads use it to run the daily work, and the people on shift use it to get that work done. See industries.

Partly. MaintainIQ covers the maintenance most operators need, with work orders, preventive maintenance schedules for each piece of equipment, service history, vendors and warranties. It also runs daily checklists, food safety checks and audits. It does not manage parts inventory or purchasing, so a large maintenance department may need a full enterprise system. See maintenance software.

MaintainIQ records who did each task and when, and paper and group texts do not. Each checklist has a due time and shows who submitted it, a failed item becomes a follow-up task with a due date, and repairs are tracked as work orders until they are closed. You check every location from one screen instead of calling around.

Yes, it is built to be simple. Checklist items are quick to answer, such as Yes/No, a checkbox or a typed temperature, and reporting a repair takes a few taps on a phone. No technical skills are needed. In a demo you can see the exact screens your team would use and judge for yourself.

It depends on how many locations you have and how many checklists you are bringing over. We work with you directly to get you set up as quickly as possible, so you are not left to build everything alone. Tell us in the demo what you run today and we can talk it through.

Yes. MaintainIQ is priced per location, so you can start with one, get your checklists and schedules the way you want them, and add more locations later. A checklist you build once can run at every location you add, so each new site starts with the same standard.

Yes. Build a checklist once and run it at as many locations as you need. Each location shows its own status, when the checklist was last completed and who submitted it, so you can see which locations are keeping up without copying paper forms. See digital checklists.

Yes. Each checklist can have a due time, such as by 10 AM, or run as hourly checks, or be done as needed. An item can be Yes/No, a checkbox, a typed temperature, a number, a text note or a signature. Equipment upkeep runs on its own preventive maintenance schedules.

Yes, by email. MaintainIQ sends reminder emails, so the work does not depend on someone remembering to check the app. It does not send push notifications. Managers also get daily summary emails and follow-up task summary emails that show what is still open at each location.

Yes. Every checklist shows who submitted it and when. Audits record the last auditor and date for each location, and each work order keeps a history of who reported, accepted and closed it. That record is what keeps a standard in place when you are not in the building.

Yes. Staff can add photos to checklist items, audits and work orders from their phone or tablet, so you get photos as proof of a clean station, a failed audit item or a broken part. Managers see what happened without driving to the location, and the photo stays with the record.

Yes. A checklist can be shown to one person or one role only, such as the shift lead or the general manager. Everyone else does not see it, so each person's list stays short and focused on their own work. Preventive maintenance can also be assigned to a person or a role.

It can become a follow-up task with a status and a due date, so the problem gets fixed instead of just written down. For each audit you choose whether follow-up tasks are optional or required. Follow-up task summary emails show managers what is still open.

Yes. MaintainIQ has apps for iPhone, iPad, Android phones and Android tablets, plus a web app for managers at a desk. A shared tablet on the kitchen wall works too, so the whole crew can use one device.

Yes. The app keeps working with no signal, for example in a walk-in cooler or a basement, and syncs later when the connection comes back. Staff can finish a checklist or log a temperature where the work happens instead of walking back to find Wi-Fi.

Yes. Each person can use the app in English or Spanish, so a bilingual crew can work in the language they read best. In Spanish, the checklist items you write are shown in Spanish too, not only the app screens. Managers still see every checklist and repair in one place, with a record of who did the work.

Yes. Put cooler, freezer and hot holding checks on a checklist with a due time, or make them hourly. Each log records who submitted it and when, the app marks a reading that is out of range by itself, and a failed check can become a follow-up task. Staff can take readings with a supported Bluetooth probe instead of writing numbers down. See digital temp checks.

MaintainIQ works with Cooper-Atkins/Copeland handheld Bluetooth probes, such as the KwikSwitch BLE 94100-B and the Multi-Function Thermometer. A probe is optional. Staff can also type the temperature, or answer a Yes/No item such as "Walk-in cooler at 41°F or below".

Yes. Area managers can run inspection-style audits scored as a percentage and a letter grade, and anything that fails can become a follow-up task before an inspector finds it. The Compliance tab shows each location's last health inspection date, status and score, and a manager can view or export past checklist records for a date range to show an inspector. Start with our free health inspection checklist.

Anyone on shift reports a problem from their phone, with the location, the equipment and a description. A manager sets a priority and due date and assigns it, the person accepts it, and the status moves from needs attention to in progress to closed. The history shows who reported, accepted and closed it. See work orders.

Yes. A work order can be assigned to an outside vendor, such as your refrigeration or HVAC company, so the repair and its history stay in one place. Vendors do not log in to MaintainIQ. Your team keeps the work order up to date, and each piece of equipment can also carry a preferred vendor.

Yes. Each piece of equipment can have its own schedule, every few days, weeks or months, a set day of the month, every other weekday or as needed. MaintainIQ shows the last service, the next due date and days overdue, and you can assign it to a person or a role. See preventive maintenance.

Yes. By MaintainIQ's own measurements, operators see 70% fewer breakdowns. Each piece of equipment gets a service schedule with the next due date and days overdue, so service happens before a small problem turns into a failure, and the service history shows what was done and when.

Yes. Each piece of equipment can carry its warranty expiry date and notes, shown as "expires in X days" or "expired", plus a preferred vendor. That way you check coverage before you pay for a service call. See vendors and warranties.

Yes. The Home dashboard shows each location's food safety checks, daily tasks, preventive maintenance and work orders. A group filter lets you view locations by region or brand, and the Compliance, Audits and Performance tabs let you compare inspection scores, audit results and how late tasks run at each one. See multi-location reporting.

Yes. An area manager's login can be limited to their own group of locations, such as a region or a brand, so they see only the sites they are responsible for. Owners can still see every location on the Home dashboard and use the group filter to compare one group with another.

MaintainIQ sends daily detailed emails, daily summary emails that put the scores for many locations in one message, and follow-up task summary emails. Owners and area managers know what needs attention before they get in the car. Lists and audit scores can also be exported to Excel, and reports can be saved as a PDF in one click.

MaintainIQ is priced per location with unlimited users, so you pay for the number of sites you run, not the number of people who log in. You can pay monthly, or yearly at a lower rate, and larger groups can ask about a custom plan. Current prices are on the pricing page.

Yes. A one-time setup fee applies when you start, on top of your monthly or annual plan. Ask about it in your demo or call (888) 534-0261 and we will give you the details for your locations. See pricing for the plans.

Yes. Annual plans come with a 90-day money-back guarantee, so you can roll MaintainIQ out at your locations and see for yourself before you are committed for the year. Monthly plans renew each month and can be cancelled anytime.

Log in to the web portal, open Manage Subscriptions and click Cancel. Your subscription stops renewing and your card is not charged again. If you forget to cancel and only notice after a charge, call (888) 534-0261 and we will make it right.

MaintainIQ has no confirmed integrations with POS, accounting or HR software, so we do not promise any here. It works alongside the systems you already use, and lists can be exported to Excel when you need the data somewhere else. If you need a specific connection, ask us in your demo.

MaintainIQ does not build shift schedules, track hours or process pay. It does not handle stock counts or recipe costs, take bookings or sell tickets. It focuses on checklists, food safety and maintenance, and we will tell you in a demo if another tool fits better.

No. MaintainIQ does not have a published security certification today. If your company needs one before it can buy software, tell us early in the demo so we can answer your security questions directly and you can decide whether MaintainIQ fits your requirements.

Call (888) 534-0261. Our support team is based in the United States, and our office is in West Covina, California. If you are not a customer yet, schedule a demo and we will walk you through the app and answer your questions.